Shipping & Delivery Policy
Processing Tim
- Orders are processed within 1–3 business days after payment confirmation.
- Customized or bulk orders may require additional processing time (up to 5 business days).
Transit Time
- Domestic
- International Shipping:
- Estimated 7–10 business days via DHL/UPS/FedEx (including customs clearance).
DHL/UPS/FedEx
Total Delivery Time
- Within 10 business days from order confirmation (processing + transit).
Shipping Cost
Free shipping for orders over ¥300 (domestic) or $50 (international).
- Calculated based on package weight and destination for other orders.
Tracking Information
- A tracking number will be provided via email once the order ships.
- Track your package on the carrier’s official website or our Order Status page.
Holiday & Peak Season Adjustments
- Processing and transit times may be delayed during national holidays or promotional events.
- We will notify customers in advance via email if delays are expected.
International Orders
- Recipients are responsible for customs duties, taxes, or fees imposed by their country.
- We will not be liable for packages seized or delayed by customs.
Damaged or Lost Packages
- Contact us within 7 days of delivery to report issues.
- We will work with the carrier to resolve claims or provide replacements.
Key Promise